How we help you

Over 25 years, Cobber (formerly ResPax) has helped 1000’s of businesses ensure they leverage the efficiency of our tour management system with training, reporting and support to significantly increase revenue.

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Training

Cobber works with you to make sure you have the best result for your business, covering optimising your guest’s journey to book and ongoing assistance with the following:

Personalised
Support

Platform
Training

Increase
Distribution

Business
Insights

We walk you through the features in Cobber with personalised tuition by travel reservation experts.

From face-to-face training to systems documentation, we provide all the educational resources you need to execute productively – whether you’re a long-time practitioner or just getting started.

We work to empower your users with the knowledge and skills they need to make their jobs easier and make your business more efficient.

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Support

We support your real-time bookings, with real-time and “real-person” help – resolving bottlenecks quickly.

Cobber has comprehensive support cover that helps you when you need it most.

Our support team is only a phone call or email away and is here to help you take full advantage of the Cobber suite. You’ll get a speedy response no matter where you are.

If you need quick answers our knowledge base has extensive documentation about Cobber software available online for step-by-step guidance. Over 90% of questions are answered directly by customers this way.

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Goodbye downtime.

Cobber has comprehensive support cover that helps you when you need it most. Our help desk support team is only a phone call or email away and is here to help you take full advantage of the Cobber suite. You’ll get a speedy response no matter where you are.

Learning Cloud
Support

You can email, call direct or go DIY through our self-service Portal. For emergency services after hours there’s a dedicated number. In rare cases where issues can’t be resolved quickly and remotely.

Monitored
24/7

Cobber has automated systems to identify issues that may impact your infrastructure and data. Our remote monitors track your backups and replications.

Knowledge
Base

If you need quick answers our knowledge base has extensive documentation about Cobber software available online for step-by-step guidance. Over 90% of questions are answered directly by customers this way.

Analytics

Get the most out of Cobber with our professional implementation, expert consulting, and Business Analysis (BA) services — everything you need to build your organisations’ most efficient tour management workflow.

From custom systems configurations to implementing powerful new workflows, our Business Analysis team is here to make your Cobber experience as rewarding as possible.

Our Senior Travel Reservation Experts analyse the way you work and make recommendations based on years of industry experience to ensure a solution perfectly tailored to your team and work practices.

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Questions? We’ve got answers.

Check out our FAQs