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Cobber Privacy & Security Policy

Privacy Statement, effective August 2019

Cobber is committed to protecting the privacy of individuals who visit the Company’s Web sites (“Visitors”), and individuals who register to use the Services as defined below (“Customers”). This Privacy Statement describes our privacy practices in relation to the use of the Company’s Web sites and the related applications and services offered by Cobber.

Web sites covered

This Privacy Statement covers the information practices of Web Sites that link to this Privacy Statement, including Cobber.one.

Cobber websites may include links to other Web Sites. The information practices or the content of such other Web Sites is governed by the privacy statements of such other Web sites. The Company encourages you to review the privacy statements of other web sites to understand their practices.

Information collected

When expressing an interest in obtaining information about the Services or registering to use the Services, Cobber requires you to provide the Company with personal contact information, such as name, company name, phone number and email address (“Required Contact Information”).

As you navigate the Company’s web sites, Cobber may also collect information through the use of commonly-used information gathering tools, such as cookies and web beacons. This includes standard information from your web browser (such as browser type and language), your internet protocol (“IP”) address, and the actions you take on the Company’s web sites (such as web pages viewed and links clicked).

Use of information collected

The Company uses Data About Cobber customers to perform the services requested. For example, if you complete the ‘Contact Us’ web form, the Company will use the information provided to contact you about your interest in the Services.

The Company may also use Data About Cobber Customers for marketing purposes. Cobber may use Web Site Navigational Information to operate and improve the Company’s web sites. The Company may also use Web Site Navigational Information alone or in combination with Data about Cobber customers to provide personalised information about the Company.

Website Navigational Information

Cobber uses commonly used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites. This section describes the types of navigation information used on the Company’s web sites and how the information may be used.

Cookies

Cobber uses cookies to make interactions with the Company’s Web sites easy and meaningful. When you visit one of the Company’s Web sites, our servers send a cookie to your computer. Standing alone, cookies do not personally identify you; they merely recognize your Web browser. Unless you choose to identify yourself to, either by responding to a promotional offer, opening an account, or filling out a Web form (such as a “Contact Me”), you remain anonymous to the Company.

Cobber uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. Please note that if you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web sites, but you will not be able to successfully use the Services.

Communication preferences

Cobber offers visitors and customers who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the ‘unsubscribe’ link located on the bottom of the Company’s marketing emails.

Google Analytics

Cobber uses Google Analytics to collect traffic data for continually improving our website. Google Analytics traffic data is stored on Google servers (whether in the US or elsewhere) and Google is subject to US law.

Google Analytics does not associate your IP address with any other data held by Google or store any other information about your visit that may be used to identify you personally from records on Google servers. For more information about what data is collected, see the Google Analytics privacy policy.

Data Deletion Requests

You have the right to request the deletion of your personal data that we hold. To make a data deletion request, please follow these steps:

  1. Submit a Request: Contact us via email, phone or online form with the subject line “Data Deletion Request”. Please include your full name, contact information, and a detailed description of the data you wish to be deleted.
  2. Verification: We will verify your identity to ensure the security of your data. This may involve answering security questions or providing identification documents.
  3. Processing Your Request: Once your identity is verified, we will process your request within 30 days. We will delete your data from our active systems and notify you once the process is complete.
  4. Exceptions: Please note that certain data may not be deleted if it is required for legal, security, or operational reasons. We will inform you if any such exceptions apply to your request.

- Cam James, 100% World Wide Adventures

"I don’t feel like a client, I feel like I am a part of the team. I love our relationship. We are firm believers in the entire Cobber team."

- Roderic Rees, Director, Cairns Adventure Group

"Our relationship with Cobber has spanned more than 15 years because of superior global connectivity, constant development and exceptional customer service."

- Ian Douglas, Reef Unlimited

“There are still some features of the system that we are not using to full capacity, but as we roll these features out, we will see even greater savings for the business.”

- Scott Lahney, Experience Co

"The single biggest reason I’d recommend Cobber is I know they’re here for the long-term. They keep pace with new technology and travel booking practices, making us far more competitive."

- Cam James, 100% World Wide Adventures

"I don’t feel like a client, I feel like I am a part of the team. I love our relationship. We are firm believers in the entire Cobber team."

- Roderic Rees, Director, Cairns Adventure Group

"Our relationship with Cobber has spanned more than 15 years because of superior global connectivity, constant development and exceptional customer service."

- Ian Douglas, Reef Unlimited

“There are still some features of the system that we are not using to full capacity, but as we roll these features out, we will see even greater savings for the business.”

- Scott Lahney, Experience Co

"The single biggest reason I’d recommend Cobber is I know they’re here for the long-term. They keep pace with new technology and travel booking practices, making us far more competitive."

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Cobber Provides Exceptional Support for NSW Parks & Wildlife Services

How we helped

I just wanted to take a moment to share some feedback and say thanks. Earlier today, we ran into an issue, and I was under a really tight deadline to get it fixed. I called Justin, and he immediately escalated the problem and got back to me with a solution from the dev team in about 10 minutes. That quick turnaround honestly saved the day!

I know this is part of Justin’s role, but I really appreciate the way he goes above and beyond- not just today, but consistently since we started using Cobber. It’s easy to take these working relationships for granted, so I wanted to make sure I acknowledged the effort and ongoing support. Justin is truly a valuable member of your team, and it makes such a difference having someone in that role who is so easily approachable and happy to help with anything we need assistance with. The issue we experienced today was something small but reminded me that it’s important to recognise the fantastic work Justin consistently does.

I’d also like to extend that thanks to the broader team who were able to find a solution so quickly. The customer service from everyone at Cobber is incredible!

Grace Snowball
NSW National Parks & Wildlife Service

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Experience Co introduces direct bookings, saving 20 per cent on call-center staffing costs each year.

Who
Experience Co is an established web store with many thrilling tour activities in its range, from cruising coral reefs through to jumping out of planes. With 20+ years’ experience in the travel industry, the adventure company excels at packaging experiences in exciting new ways for sale online – the backbone of its business.

Multiple Tour Bookings
However, in the early days prior to Cobber (formerly ResPax), it was a different story according to Experience Co’s Scott Lahney. Enquiries were coming fast, and the back office needed to keep up, ensuring the entire customer experience was outstanding – not just the canyoning or white-water river rafting trip.

How we helped
Automation, Scalability and Distribution. Experience Co chose Cobber for its ability to package tours elegantly. 20 years later, it stays because Cobber helps it adapt early, from online bookings through to B2B channel manager integration.

And they can market tours globally, connecting with some of the world’s largest travel agents including Viator through the Cobber channel manager. Agents love this ability because they can access all operators on the network at the low cost of a single integration.

Scheduled Reporting
Being able to schedule reports for email delivery has also made a difference. Scrambling at the last moment is a thing of the past says Lahney. “Critical documents such as bus-pickup manifests arrive automatically, even after hours. We no longer rely on staff to send them manually.”

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Reef Unlimited improves reservations and ticketing with Cobber, saving $180,000+ each year.

Who
Reef Unlimited tours offers easy access to the Great Barrier Reef from Cairns with full and half-day tours handling more than 5000 pax a year offering activities include snorkeling, diving, swimming, glass bottom boats and submarine coral viewing tours.

Their tour management practices were ad hoc and manually intensive. Too much time was spent on administration. Not enough on customers. The Reef Unlimited team wanted a seamless solution that could take bookings online, over the phone and internationally to capitalize on agent and wholesaler networks.

How we helped
Cobber was selected because it’s a complete reservation management tool that enables operators to manage bookings by phone or website. Everything happens faster. Reservations staff can take quick, consistent, and accurate bookings by feeding preconfigured commissions, prices, discounts and payments into the booking. But perhaps the most interesting and significant saving has been Big Cat’s ability to stop people defrauding its reservation system.

Two years after implementation, Reef Unlimited can identify savings across the business as a result.

“We save five hours per month on report preparation. Before Cobber (formerly ResPax), you had people solving reporting issues for half the day. Cobber solves these problems automatically and saves us hours each day in bank reconciliations.

Cobber has created tangible savings for the business by streamlining the reservation processes and simplifying reporting so we don’t have to manipulate data to the same extent. I estimate this saves us around $180,000 each year on previous lost earnings.

There are still some features of the system that we are not using to full capacity, but as we roll these features out, we will see even greater savings for the business.”

Ian Douglas
Reef Unlimited

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