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Cobber support for tourism clients

We're Here To Help You

Over 25 years, Cobber (formerly ResPax) has helped 1000’s of businesses ensure they leverage the efficiency of our platform with training, reporting and support to significantly increase revenue.

Onboarding & Training The Cobber Way

We guide you with personalised tutorials by travel reservation experts – your mates who’ve been in your shoes. From face-to-face sessions to easy-to-follow system documentation, we give you all the resources you need to hit the ground running, whether you’re a seasoned pro or just starting out.

Our goal? To empower your team with the knowledge and skills that make their jobs easier and your business more efficient. Cobber sticks by you, providing ongoing support so your platform works harder, smarter, and smoother for your business.

Your questions answered by real people who understand your business.

Tutorials and guidance to get everyone up to speed fast.

Tools and strategies to reach new customers.

Data and reporting to help you make smarter decisions.

We walk you through the features in Cobber with personalised expert help.

 

Whether you’re brand new to Cobber or you’ve been with us for years, we make sure you’ve got everything you need to feel confident and in control.

From face-to-face training sessions to clear, practical knowledge articles, we provide the tools and guidance to help you hit the ground running.

Our goal? To give your team the knowledge and skills to work smarter and feel confident in the system.

Cobber experts in travel tech
"Our commercial relationship with Cobber has spanned more than 15 years, through industry adversity and an ever-changing technology space, because of superior connectivity to our global distribution partners, constant development and exceptional customer service"
Roderic Rees
Director - Cairns Adventure Group
"Cobber has been an invaluable asset to our operations. Despite not being in the office, Cobber ensures I’m always in the loop and can jump in at any stage to grab the information I need."
Sarah Hansen
Director - Pinetree Tours
Got questions? View our Cobber FAQs!

Our Support Commitment For Your Success

We’re Always Here for YouCobber’s support team is just a phone call, email text or away. We are your mates in the business, ready to help whenever you need us. Our mission is to make sure you get the most out of the Cobber suite, quickly and efficiently, no matter where you are.

Personal expert support from Cobber

Comprehensive support cover that helps you when you need it most.

Our support team is only a phone call or email away and is here to help you take full advantage of the Cobber suite. You’ll get a speedy response no matter where you are.

If you need quick answers our knowledge base has extensive documentation about Cobber software available online for step-by-step guidance. Over 90% of questions are answered directly by customers this way.

Learn at your own pace through self-service tutorials, emails, or direct calls.Dedicated after-hours support for urgent issues.

Cobber’s automated systems track your infrastructure, backups, and data, so we catch problems before they catch you.

Need a quick answer? Our online knowledge base offers step-by-step guidance. Over 90% of questions are solved by customers themselves – fast, simple, and stress-free.

Analytics

Get the most out of Cobber with our professional implementation, expert consulting, and Business Analysis (BA) services – everything you need to build your organisations’ most efficient tour management workflow.

Our business analysis team is here to make your Cobber experience as rewarding as possible.

From custom systems configurations to implementing powerful new workflows. Our Senior Travel Reservation Experts analyse the way you work and make recommendations based on years of industry experience to ensure a solution perfectly tailored to your team and work practices.

The Cobber team

- Cam James, 100% World Wide Adventures

"I don’t feel like a client, I feel like I am a part of the team. I love our relationship. We are firm believers in the entire Cobber team."

- Roderic Rees, Director, Cairns Adventure Group

"Our relationship with Cobber has spanned more than 15 years because of superior global connectivity, constant development and exceptional customer service."

- Ian Douglas, Reef Unlimited

“There are still some features of the system that we are not using to full capacity, but as we roll these features out, we will see even greater savings for the business.”

- Scott Lahney, Experience Co

"The single biggest reason I’d recommend Cobber is I know they’re here for the long-term. They keep pace with new technology and travel booking practices, making us far more competitive."

- Cam James, 100% World Wide Adventures

"I don’t feel like a client, I feel like I am a part of the team. I love our relationship. We are firm believers in the entire Cobber team."

- Roderic Rees, Director, Cairns Adventure Group

"Our relationship with Cobber has spanned more than 15 years because of superior global connectivity, constant development and exceptional customer service."

- Ian Douglas, Reef Unlimited

“There are still some features of the system that we are not using to full capacity, but as we roll these features out, we will see even greater savings for the business.”

- Scott Lahney, Experience Co

"The single biggest reason I’d recommend Cobber is I know they’re here for the long-term. They keep pace with new technology and travel booking practices, making us far more competitive."

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Cobber Provides Exceptional Support for NSW Parks & Wildlife Services

How we helped

I just wanted to take a moment to share some feedback and say thanks. Earlier today, we ran into an issue, and I was under a really tight deadline to get it fixed. I called Justin, and he immediately escalated the problem and got back to me with a solution from the dev team in about 10 minutes. That quick turnaround honestly saved the day!

I know this is part of Justin’s role, but I really appreciate the way he goes above and beyond- not just today, but consistently since we started using Cobber. It’s easy to take these working relationships for granted, so I wanted to make sure I acknowledged the effort and ongoing support. Justin is truly a valuable member of your team, and it makes such a difference having someone in that role who is so easily approachable and happy to help with anything we need assistance with. The issue we experienced today was something small but reminded me that it’s important to recognise the fantastic work Justin consistently does.

I’d also like to extend that thanks to the broader team who were able to find a solution so quickly. The customer service from everyone at Cobber is incredible!

Grace Snowball
NSW National Parks & Wildlife Service

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Experience Co introduces direct bookings, saving 20 per cent on call-center staffing costs each year.

Who
Experience Co is an established web store with many thrilling tour activities in its range, from cruising coral reefs through to jumping out of planes. With 20+ years’ experience in the travel industry, the adventure company excels at packaging experiences in exciting new ways for sale online – the backbone of its business.

Multiple Tour Bookings
However, in the early days prior to Cobber (formerly ResPax), it was a different story according to Experience Co’s Scott Lahney. Enquiries were coming fast, and the back office needed to keep up, ensuring the entire customer experience was outstanding – not just the canyoning or white-water river rafting trip.

How we helped
Automation, Scalability and Distribution. Experience Co chose Cobber for its ability to package tours elegantly. 20 years later, it stays because Cobber helps it adapt early, from online bookings through to B2B channel manager integration.

And they can market tours globally, connecting with some of the world’s largest travel agents including Viator through the Cobber channel manager. Agents love this ability because they can access all operators on the network at the low cost of a single integration.

Scheduled Reporting
Being able to schedule reports for email delivery has also made a difference. Scrambling at the last moment is a thing of the past says Lahney. “Critical documents such as bus-pickup manifests arrive automatically, even after hours. We no longer rely on staff to send them manually.”

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Reef Unlimited improves reservations and ticketing with Cobber, saving $180,000+ each year.

Who
Reef Unlimited tours offers easy access to the Great Barrier Reef from Cairns with full and half-day tours handling more than 5000 pax a year offering activities include snorkeling, diving, swimming, glass bottom boats and submarine coral viewing tours.

Their tour management practices were ad hoc and manually intensive. Too much time was spent on administration. Not enough on customers. The Reef Unlimited team wanted a seamless solution that could take bookings online, over the phone and internationally to capitalize on agent and wholesaler networks.

How we helped
Cobber was selected because it’s a complete reservation management tool that enables operators to manage bookings by phone or website. Everything happens faster. Reservations staff can take quick, consistent, and accurate bookings by feeding preconfigured commissions, prices, discounts and payments into the booking. But perhaps the most interesting and significant saving has been Big Cat’s ability to stop people defrauding its reservation system.

Two years after implementation, Reef Unlimited can identify savings across the business as a result.

“We save five hours per month on report preparation. Before Cobber (formerly ResPax), you had people solving reporting issues for half the day. Cobber solves these problems automatically and saves us hours each day in bank reconciliations.

Cobber has created tangible savings for the business by streamlining the reservation processes and simplifying reporting so we don’t have to manipulate data to the same extent. I estimate this saves us around $180,000 each year on previous lost earnings.

There are still some features of the system that we are not using to full capacity, but as we roll these features out, we will see even greater savings for the business.”

Ian Douglas
Reef Unlimited

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